PROCESSING TIME: 6-10 business days for orders with cookie cutters. Shipping doesn’t affect processing time.
Search
IMPORTANT: Due to an unforseen family emergency, all orders placed from April 30 – May 8 will be processed on May 9 and shipped out as quickly as possible.
Search
Shape It Cookie Co. font logo in turquoise.
Search

PRIVACY POLICY

Last Updated 25 November 2023

Thank you for choosing to be part of our community at Shape It Cookie Co. (“Company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy.

When you visit our website shapeitcookieco.com, and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it.

We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our site and our services.

This privacy policy applies to all information collected and use practices in connection with: (i) our website, including, without limitation, iamgiulia.com (the “Website”); (ii) and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the “Services“); and/or (iii) the information you provide to us offline, including without limitation, via phone and email.

Consent

In plain English: You don’t have to share data, but without sharing it, we cannot provide you with our services.

Providing us with personal data is purely consensual. You are not obligated under any laws to provide us with any personal data, but without providing such personal data, we cannot provide you with the Services.

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we collect your information

You directly provide our company with most of the data and information we collect. We collect information and process data when you:

  • Register online or place an order for any of our products or services
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email
  • Use or view our website via your browser’s cookies
  • Voluntarily complete any form in our website, including email marketing forms, contact us forms, etc.

How we use your information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website
  • Process your order(s) and manage your account
  • Improve, personalize, and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud

Log Files

Like any other website, Shape It Cookie Co. uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Third Party Privacy Policies

As part of providing the Services our affiliates, agents, contractors, representatives, trusted business partners, and third-party service providers (including without limitation, the following entities) may have access to your personal data:

  • We use CloudFlare to accelerate our web pages.
  • We use MailChimp and MailRelay to send promotional and support communications to our users.
  • We use Google Analytics to analyze marketing goals and to integrate different data sources together.

We require the foregoing parties to process such information in compliance with this Privacy Policy and subject to security and other appropriate confidentiality safeguards. 

If you used our services to contact a third-party, then we will provide the information you filled out in the form to said third-party.

Shape It Cookie Co.’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information.

Cookies

Cookies are small text files that can store information. There are two types of cookies: session cookies and persistent cookies. Session cookies expire when you close your browser, and persistent cookies stay on your computer until you delete them. We may use both session and persistent cookies to customize your web experience, analyze web traffic, and to improve our range of products and services. We use cookies and web beacons in the delivery of display advertisements to our website visitors and to our partner website visitors on various sites across the internet. We have carefully chosen these cookies and has taken steps to ensure that your privacy is protected and respected at all times.

All cookies used by our website(s) are used in accordance with the current UK and EU Cookie Law and before a cookie is placed on your computer, you will be presented with a message requesting a better experience and service to you. You may, if you wish, deny consent to the placing of cookies; however certain features of our website(s) may not function fully or as intended.

To disable the Google Analytics cookie and other third party web analytics service provider cookies, you can choose to have your browser notify you when cookies are being written to your computer or accessed, or you can disable cookies. By default, most internet browsers accept cookies but this can be changed. For further details, please consult the help menu in your internet browser.

You can choose to delete cookies at any time however, you may lose any information that enables you to access our website(s) more quickly and efficiently including, but not limited to, personalization settings.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

Under CCPA. CPRA and VCDPA , we have 10 days to  confirm your erasure request and 45 days to provide information on the action we will decide to take on a legitimate erasure request. This timeframe can be extended up to 90 days depending on the complexity of the request.

If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

Under Article 12.3 of the GDPR, we have 30 days to provide information on the action we will decide to take on a legitimate erasure request. This timeframe can be extended up to 60 days depending on the complexity of the request.
 

If you would like to exercise any of these rights, please contact us.

Legal Compliance

We may share information as required for the provision or maintenance of the Services. 

We may also share information in accordance with a written legal request by a valid legal authority. We will do our best to object to such request if we believe that it is baseless.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Shape It Cookie Co. does not knowingly collect any Personal Identifiable Information from children under the age of 16. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately, and we will do our best efforts to promptly remove such information from our records.

How Can We Contact You?

We don’t spam; we will contact you with promotional offers.

We may send you periodic notifications in relation to the Services or Software. We will also send you our newsletter, which you may opt-out of this service at any time by clicking the “Unsubscribe” button at the bottom of each promotional communication we send you.

Please note that different types of Services may have different newsletters managed by different lists. Therefore, unsubscribing from one list does not mean you unsubscribed from all lists.

Complaints and Reports

We regularly review our compliance with this Privacy Policy.

Please feel free to direct any questions or concerns regarding this Privacy Policy or our treatment of personal data by contacting us as provided above. 

When we receive formal written complaints, we will contact you regarding your concerns. 

We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between the Company and an individual.

Security Standards

We follow generally accepted industry standards to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of personal data.

However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. 

We retain your personal data only for as long as reasonably necessary for the purposes for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, and update you using the same method as when we update our terms of service.

Join the Shape It Cookie Squad!